Question 1

Can I check in early / check out late? Is there a fee?

Accepted Answer

For early check in, we will do our best to accommodate if the home happens to be empty the night prior.  If we have a same day turnover (prior guests check out at 11am), we might not be able to accommodate, but do let us know your request and we can arrange for luggage drop off post 1pm, and we will notify you as soon as our cleaner finishes cleaning. Early check in will be free, if we can accommodate.  
  
For late check out, availability and cost will need to be assessed on a case by case basis, so please reach out to us if you have such requests.

Question 2

Do you allow pets?

Accepted Answer

Most of our homes are pet-friendly! For our pet-friendly homes, there will be a pet fee of $50 per night.

Question 3

How do I reach you if I have a question?

Accepted Answer

You can reach out to us via your OTA platform in-app inbox, email us at hi@perch.homes or call / text us at (206) 207-STAY (7829)

Question 4

What is your cancellation policy?

Accepted Answer

Reservations with a check in date more than (and including) 30 days away can be canceled for a 100% refund; Reservations with a check in date between 14 days and 30 days away can be canceled for a 50% refund. Reservations with a check in date in the next 14 days will only receive cleaning fee & pet fees + tax back.

Question 5

Can I alter my reservation?

Accepted Answer

We are happy to assist you change your reservation, if your check in date is more than 14 days away. However we can only do this once to be consistent with our cancellation policy. Please be reminded that we utilize dynamic pricing so prices for each day is different and altering reservations will have pricing impact.

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